Terms of Service

1. Agreement to Terms

By accessing or using Jobblr ("the Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Platform. These Terms apply to all users, including customers seeking services and professionals offering services.

2. Platform Description

Jobblr is a marketplace platform that connects customers with verified professionals for various services. We facilitate connections but are not a party to any service agreement between customers and professionals.

• Customers can post job requests and receive quotes from professionals
• Professionals can purchase exclusive leads and communicate with customers
• We provide VeriPay+ protection services for eligible transactions
• All users must be verified (email and phone) to use the Platform

3. User Accounts

You must be at least 18 years of age (or the age of majority in your jurisdiction) to use Jobblr. To use the Platform, you must create an account and provide accurate, complete information. You are responsible for:

• Maintaining the security of your account credentials
• All activities that occur under your account
• Keeping your contact information up to date
• Verifying your email and phone number as required

4. Exclusive Leads System

Jobblr operates on an exclusive lead model. "Exclusive" means that for each job or lead, only one professional may purchase it and receive the customer's contact and communication rights for that specific job. When a professional purchases a lead:

• They receive exclusive communication rights with that customer for that job
• Only one professional can purchase each job posting
• Lead purchases are final and non-refundable
• Professionals must respond to customers in a timely and professional manner
• If a professional who purchased a lead cannot perform the job, they remain responsible for the purchase; Jobblr does not refund lead fees for change of capacity

5. VeriPay+ Protection Service

Jobblr offers optional VeriPay+ protection for eligible transactions.

5.1 When a customer selects VeriPay+ protection:

• Payment is collected upfront and held securely in an escrow account
• A protection fee of 5% of the job value is applied
• Funds are only released to the professional upon job completion (the professional must mark the job complete in the platform)

5.2 Release of funds:

• The professional must mark the job as complete in the platform when the work is done
• After job completion, the customer has 72 hours to open a dispute if there is an issue
• If no dispute is opened within 72 hours, funds are automatically released to the professional

5.3 Dispute resolution:

• Either party may file a dispute within the 72-hour window following job completion
• Both parties must submit all supporting evidence through the Platform within 48 hours of dispute filing
• Jobblr will acknowledge receipt of the dispute within 24 business hours
• Our team will review the evidence and make a final determination within 7 business days of receiving all submissions
• Jobblr's decision is binding for Platform purposes regarding fund disbursement
• Both parties agree to cooperate fully and provide truthful information during the dispute process

5.4 Fees and charges:

• The 5% protection fee is non-refundable once protection is activated
• Fees are clearly displayed before transaction confirmation

5.5 Inactive Job Refund:

If a VeriPay+ protected job shows no activity (messages, file uploads, completion marking, updating the expected completion date, or disputes) for 45 consecutive days, Jobblr will automatically issue a full refund to the customer's original payment method. Both parties will receive email and SMS warnings at 30 days and 44 days before refund processing. Refunds are issued to the original payment method and may not include third-party payment processing fees.

5.6 Held funds during disputes:

During an active dispute, held funds remain in escrow until Jobblr issues a final determination. Funds are then released or refunded in accordance with that decision.

6. Payments and Fees

6.1 Payment terms:

• Professionals pay fees to purchase exclusive leads
• Fees vary by service category and are clearly displayed
• All payments are processed through secure third-party payment processors
• Refunds for lead purchases are not available unless required by law
• Professionals receive payments through the Platform's wallet system
• For VeriPay+ jobs: payments are released to the professional's wallet after job completion and the 72-hour dispute window (or after auto-release as described in Section 5)

6.2 Refunds and payment issues:

• Lead purchase fees are non-refundable once lead information has been delivered to the professional
• Jobblr may, at its sole discretion, issue refunds or credits for technical errors, duplicate charges, or exceptional circumstances
• Any refunds issued will be credited to your Platform wallet unless otherwise specified
• Chargebacks or payment disputes initiated without first contacting Jobblr support may result in immediate account suspension
• Professionals are responsible for any taxes associated with payments received through the Platform

7. User Conduct

You agree not to:

• Post false, misleading, or fraudulent information
• Harass, abuse, or harm other users
• Circumvent the Platform to avoid fees
• Use the Platform for illegal purposes
• Impersonate others or provide false verification information
• Spam or send unsolicited communications
• Post or request services that are illegal, dangerous, or violate third-party rights
• Request services involving: hacking, fake reviews, academic dishonesty, regulated activities without proper licenses, adult services, gambling, physical harm, or illegal substances
• Infringe upon intellectual property rights of others (copyrights, trademarks, patents)
• Use automated systems (bots, scrapers) to access or collect Platform data
• Attempt to reverse engineer, decompile, or disassemble any part of the Platform

8. Verification Requirements

All users must verify their accounts:

• Email verification is required for all users
• Phone verification is required for all users
• Professionals may optionally verify licenses for certain services
• Jobblr reserves the right to suspend or terminate unverified accounts

9. Platform Dispute Resolution

9.1 For disputes directly related to Platform services (lead purchases, VeriPay+ transactions, Platform fees), users agree to first utilize Jobblr's internal dispute resolution process described in Section 5.3.

9.2 Jobblr acts as a neutral facilitator in disputes between customers and professionals regarding service quality, timeliness, or workmanship. Our role is limited to Platform-related issues; we are not responsible for enforcing service agreements between users.

9.3 Nothing in these Terms limits your right to pursue legal remedies for disputes arising from service agreements between customers and professionals. However, users release Jobblr from any liability related to such third-party disputes.

10. Limitation of Liability

Jobblr is a platform that facilitates connections. We are not responsible for:

• The quality, safety, or legality of services provided by professionals
• The accuracy of information provided by users
• Disputes between customers and professionals
• Any damages arising from use of the Platform

To the maximum extent permitted by law, Jobblr's liability is limited to the fees you paid to us in the past 12 months.

11. Termination

We may suspend or terminate your account if you:

• Violate these Terms or our policies
• Engage in fraudulent or illegal activity
• Fail to verify your account as required
• Abuse or harass other users

You may terminate your account at any time by contacting us.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or Platform notification. Continued use of the Platform after changes constitutes acceptance of the new Terms.

13. Contact Information

If you have questions about these Terms, please contact us at:

Email: support@jobblr.link
Website: www.jobblr.link

14. Privacy

Your use of the Platform is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. By using Jobblr, you consent to the practices described in our Privacy Policy.

15. Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts located in California.

16. Intellectual Property

16.1 Platform ownership

All intellectual property rights in the Jobblr Platform, including but not limited to software, design, logos, trademarks, and content (excluding user-generated content), are owned by Jobblr or our licensors. You are granted a limited, non-exclusive, non-transferable license to use the Platform in accordance with these Terms.

16.2 User content license

By posting content (job listings, messages, reviews, images) on the Platform, you grant Jobblr a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, adapt, publish, translate, and distribute such content for the purpose of operating and promoting the Platform.

16.3 Service work product

Work product created by professionals for customers through the Platform remains the intellectual property of the professional unless otherwise agreed in writing between the customer and professional. Jobblr claims no ownership over work deliverables.

16.4 Copyright complaints

If you believe your copyright has been infringed on the Platform, please send a DMCA notice to our designated agent at: support@jobblr.link with the subject line "DMCA Notice".

17. Force Majeure

Jobblr shall not be liable for any delay or failure to perform resulting from circumstances outside our reasonable control, including but not limited to: acts of God, war, terrorism, riots, embargoes, strikes, labor disputes, internet or telecommunications outages, power failures, government restrictions, payment processor failures, or any other event beyond our reasonable control.

18. Contact

Jobblr Inc., Office 596, 145 1/2 Church Street Unit 5, Toronto, Ontario M5B 1Y4, Canada. Email: support@jobblr.link.